Pelican Entertainment B.V. operates melbetbo.com and takes full responsibility for protecting your personal information. This privacy policy explains how we collect, store, and safeguard your data. Additionally, it outlines your rights and describes the measures we implement to maintain confidentiality. By creating an account or browsing the website, you agree to the practices described here.
Scope of This Policy
This policy applies to every individual who accesses or uses melbetbo.com in any capacity. It covers all interactions with the website, including registration, deposits, withdrawals, gameplay, and support communications. Furthermore, the document governs data collected through cookies and automated tracking technologies.
Melbet Bolivia directs its services primarily toward users in Bolivia who meet the minimum age requirement of 18 years. However, this policy extends to all visitors regardless of geographic location. If you disagree with any provision here, you should stop using the platform immediately. In such cases, you may request deletion of your data by contacting our support team.
Personal Data We Collect
The platform gathers several categories of personal information during your interaction with our services. For clarity, the following table summarizes the main data types and their sources.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Registration form |
| Contact Details | Email address, phone number, residential address | Registration form |
| Financial Data | Payment method details, transaction history | Payment processing |
| Verification Documents | Government-issued ID, proof of address | KYC upload portal |
| Technical Data | IP address, browser type, device information | Automatic collection |
| Usage Data | Pages visited, betting and gaming activity | Cookies and analytics |
We collect identity and contact information when you create your account on melbetbo.com. Financial data accumulates as you make deposits or request withdrawals through the platform. Moreover, our servers automatically record technical data each time you access any page on the website.
In addition, we may collect communication records from live chat sessions and email exchanges with customer support. These records help us improve service quality and resolve disputes efficiently. We never collect sensitive data such as political opinions, religious beliefs, or health information.
Purpose of Data Processing
Pelican Entertainment B.V. processes your personal information for specific, clearly defined purposes. Each processing activity has a legitimate legal basis under applicable regulations. The following list outlines the primary reasons we handle your data:
- Account Management: creating, maintaining, and verifying your user profile on the platform.
- Transaction Processing: executing deposits, withdrawals, and managing your balance securely.
- Regulatory Compliance: fulfilling obligations under Curaçao eGaming license OGL/2024/561/0554.
- Fraud Prevention: detecting suspicious activity and potential financial crimes.
- Service Improvement: analyzing usage patterns to enhance platform features and performance.
- Customer Communication: sending notifications, security alerts, and responding to inquiries.
We process data only to the extent necessary for each stated purpose. As a result, we follow the principle of data minimization throughout all operations. The platform never uses your information for incompatible purposes without your explicit consent.
Identity Verification (KYC)
Melbet Bolivia requires all users to complete a Know Your Customer verification before processing their first withdrawal. This requirement stems from the conditions of our Curaçao eGaming license and anti-money laundering standards. Consequently, the KYC procedure serves as a critical safeguard for both the platform and its users.
To complete verification, you must submit the following documents through the secure upload portal:
- Government-Issued Photo ID: a valid passport, national identity card, or driver’s license with a clear photograph.
- Proof of Residential Address: a utility bill, bank statement, or official letter dated within the last 90 days.
- Payment Method Confirmation: a screenshot or photograph of the card or e-wallet used for deposits.
Our verification team reviews submitted documents within 24 to 72 hours under normal circumstances. You receive an email notification once the review concludes. After verification, the platform retains files only for the duration required by regulatory obligations and then securely deletes them.
Data Storage and Protection
Pelican Entertainment B.V. employs industry-standard security measures to protect all personal data on its servers. The platform uses SSL 256-bit encryption for every data transmission between your device and our infrastructure. This protocol ensures that third parties cannot intercept your information during transfer.
Beyond encryption, we implement several additional layers of protection:
- Access Controls: only authorized personnel with role-based permissions can view user data.
- Firewall Protection: advanced systems monitor and filter all network traffic continuously.
- Regular Security Audits: independent specialists conduct periodic assessments of our infrastructure.
- Data Backup Systems: automated backups ensure recovery in the event of technical failures.
- Intrusion Detection: real-time monitoring identifies unauthorized access attempts immediately.
We store data on secure servers in facilities that meet international standards. Nevertheless, no system can guarantee absolute security. Therefore, we encourage users to protect their own login credentials diligently.
The platform retains your information for as long as your account remains active. After closure, we keep data for the minimum period required by licensing obligations. Subsequently, we either delete or fully anonymize all associated records.
Cookie Usage
Melbetbo.com uses cookies and similar tracking technologies to ensure optimal functionality. Cookies are small text files that your browser stores on your device when you visit the website. They serve several important functions that directly improve your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable login, navigation, and security features | Session-based |
| Preference Cookies | Remember language settings and display preferences | Up to 12 months |
| Analytics Cookies | Track page views and user behavior patterns | Up to 24 months |
| Performance Cookies | Monitor site speed and technical functionality | Up to 12 months |
Essential cookies activate automatically because the platform cannot function without them. For instance, they maintain your login session and prevent unauthorized account access. You may disable non-essential cookies through your browser settings at any time. However, doing so might limit certain features or affect how the website displays content.
Your Rights
As a user of melbetbo.com, you hold several important rights regarding your personal information. These rights apply regardless of location, though enforcement mechanisms may vary by jurisdiction. We commit to honoring all legitimate requests within 30 calendar days.
Specifically, you have the right to:
- Access Your Data: request a complete copy of all personal information we hold about you.
- Correct Inaccuracies: ask us to update any incorrect or outdated information in your profile.
- Delete Your Information: request erasure of your data, subject to legal retention requirements.
- Restrict Processing: limit how we use your data while we address your concerns.
- Data Portability: receive your data in a structured, machine-readable format.
- Withdraw Consent: revoke previously granted permissions for data processing at any time.
To exercise these rights, contact our data protection team through the official support channels. You must verify your identity before we process any request. Furthermore, you always retain the right to file a complaint with a relevant data protection authority.
Third-Party Data Transfers
Pelican Entertainment B.V. does not sell, rent, or trade your personal information to third parties for marketing purposes. This commitment forms a core principle of our data handling practices. However, certain operational and legal circumstances require us to share limited data with external entities.
We may transfer your information to the following categories of recipients:
- Payment Processors: banks, card networks, and e-wallet providers that facilitate transactions.
- Regulatory Authorities: government agencies that oversee gambling operations under our Curaçao license.
- Verification Services: identity and document verification providers that assist with KYC procedures.
- Technology Partners: hosting providers and security firms that support our infrastructure.
- Legal Entities: law enforcement or courts when compelled by valid legal orders.
Before sharing data, we verify that recipients maintain adequate security standards. Additionally, contractual agreements restrict how partners may use your information. They may only process data for the specific purpose we have authorized.
Updates to This Policy
Pelican Entertainment B.V. reserves the right to modify this privacy policy to reflect changes in practices or legal requirements. We review this document periodically to ensure accuracy and compliance. Therefore, we recommend checking this page regularly for updates.
When we make significant changes, we notify registered users through email or a prominent website notice. Minor adjustments may occur without direct notification. Your continued use of melbetbo.com after any update constitutes acceptance of the revised terms. If you disagree with modifications, you may close your account and request data deletion.